Front Desk Receptionist

SLH Relais Roncolo 1888 — Reggio Emilia, Italy — 2027 Summer Season

Main Duties:

•     Welcome guests with courtesy and professionalism, managing check-in and check-out

•     Provide information on hotel services and assist guests throughout their stay

•     Manage reservations and requests, responding promptly to phone calls and emails

•     Coordinate with other departments to ensure impeccable service and meet guests' needs

•     Resolve issues or complaints with discretion and speed

Requirements:

•     Previous experience in a similar role, preferably within Small Luxury Hotels or Leading Hotels of the World properties

•     Excellent command of Italian and English; knowledge of other languages will be considered an advantage

•     Proficiency with standard hotel management software; knowledge of the Scrigno PMS is a plus

•     Excellent communication skills and a customer-oriented approach

•     Flexibility and availability to work shifts, weekends and public holidays

•     Professionalism, discretion and a strong sense of responsibility

•     Residency in the Reggio Emilia or Parma area will be considered a preferential requirement

What we offer:

•     Fixed-term contract, from March to October

Accommodation available