Receptionist, Reception & Concierge, Split, Croatia

Key Responsibilities:

• Manage guest check-in and check-out with warmth and efficiency
• Handle reservations and daily operations via Oracle Hospitality OPERA Cloud
• Respond to guest inquiries in person, by phone, and via email
• Provide personalized recommendations on hotel services and local attractions
• Resolve guest concerns promptly, ensuring exceptional service recovery
• Liaise closely with other departments, including Housekeeping and Magnus by Vestibul Palace restaurant
• Handle billing, cash transactions, and related administrative tasks accurately

Requirements:

• Previous experience in a luxury hotel or similar guest-facing role preferred
• Fluent English required; additional languages a strong asset
• Familiarity with OPERA Cloud or similar PMS systems is a plus
• Excellent communication skills and a polished, professional presence
• Flexibility to work shifts, including weekends and holidays
• A genuine passion for hospitality and attention to detail

What We Offer:

• The opportunity to work at one of Split's most distinguished boutique hotels
• Competitive salary and growth opportunities within an international luxury brand
• Ongoing training and professional development
• A supportive, close-knit team environment