Front office supervisor, Reception & Concierge, Monza, Italy

Hotel de la Ville, renowned 4-star luxury hotel in Monza, affiliated to the Small Luxury Hotels of the World chain, is urgently seeking the following position:

Front Office Supervisor

We require:

·       At least 1 year of professional experience in the role

·       Stress resistant, accurate and decisive

·       Responsible and able to lead a Team

·       Flexible in working on shifts

·       Fluent in Italian, English and a second language between French, Spanish or German

·       Good knowledge of the main IT systems and booking systems (OTA, Opera)

Job description:

·       Greeting, checking-in/out and rooming guests, conciergerie, ensuring that they receive the best personal service and resolving problems quickly, efficiently, and courteously

·       Maintains working relationships and communicates with all departments, specially housekeeping and maintenance

·       Managing administrative tasks, handling emergencies and ensuring standards

·       Leading and supervising Front Office Team, conducting regularly scheduled meetings and acting as Front Office Manager when needed

Supervising workload during shifts, maintaining standards and clients privacy, transactions in cash and credit cards, billing and commissions

The job offer is intended to refer to both sexes, with ready placement. We offer the possibility of hiring for an indefinite period of time.